Employment Services Data Specialist

San Francisco, California, United States | SF LGBT Center | Full-time | Partially remote

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The SF LGBT Center is a nonprofit organization serving the lesbian, gay, bisexual, transgender, and queer community of San Francisco, California, and nearby communities.

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.

The Employment Services Data Specialist position plays a vital role in supporting the Center’s Trans and LGBTQ Employment programs, through community engagement, outreach, support for group programming, administrative and data support. This position reports to the Director of Employment Services.  

The candidate should exemplify our team values which include:  

  • Demonstrated commitment to racial equity and inclusion 
  • Commitment to serving the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
  • Accountability and transparency 
  • Compassion and humility  

Please apply by submitting your resume & answering the following questions in a cover letter:

 

1. Tell us about yourself and your connection to our mission.
 
2. What is your experience in working with transgender and/or gender nonbinary communities (TGNB) and what do you see as the challenges that TBNB job seekers or employees face in the workplace?
 
3. Describe your data entry experience. What is your experience using Salesforce or other government platforms? What is your experience with data visualization?
 
4. The salary for this position is $24.50 per hour, $50,960 (non-bilingual), is this acceptable? 
 

ESSENTIAL RESPONSIBILITIES

  • Maintain, support, and collect all programmatic data in appropriate platforms per government grant contract. This includes data collection and entry into Microsoft Excel, Google Spreadsheets, WFC grant reporting tool, Microsoft BI, and Salesforce CRM. Track impact of programs through qualitative and quantitative reports, working alongside the Director of Employment Services to adjust programmatic strategies.  
  • Support the coordination and completion of government grant enrollment and participant forms for three city grants working with employment specialists to collect demographic and impact data for every client within the Employment Services Department. 
  • Support Employment Services workshops, drop-in groups, employer engagement events and other group services, including scheduling rooms, preparing materials, coordinating reservation and check-ins, tracking and documenting attendance, and supporting needs for participants. Staff group events to support facilitators and/or workshop leaders virtually via Zoom and on-site. 
  • Respond to community inquiries via phone or email, screening and referring inquiries to appropriate Center staff or resources.  
  • Support Employment Services referrals through updating internal and external information.  
  • Support administrative needs of Employment Services including data entry of client services into internal and external client tracking systems; creating or modifying registration forms for department events, preparing client materials and folders; maintaining program supplies; and supporting the team and program meetings.   
  • Present impact data and program metrics per grant to the Employment Services department (and Center staff as appropriate) monthly through Microsoft BI data visualization or PowerPoint and Salesforce CRM in order to track department outcomes. 
  • Support other work of the Employment Services team as appropriate, including events.  

ESSENTIAL QUALIFICATIONS  

  • Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, bisexual and gender non-binary identities/experiences required. 
  • Fluency in English required, bilingual skills highly desired.   
  • Detail-oriented, hardworking, and able to complete paperwork and tasks in a timely manner. 
  • Understanding of local SF/Bay Area community resources preferred. 
  • Commitment to work with a diverse team and collaborate across different work styles, including the ability to work both independently and within a team-oriented structure. 
  • Strong interpersonal, verbal, and written communications skills.
  • Proficient in MS Office, Google Suite, Zoom videoconference, Salesforce CRM, Microsoft BI, or similar programs. Social media, Gen Book, and online scheduling skills are a plus. 
  • Ability to learn new data systems including WFC reporting tool or other tools provided by government grant funding partners.
  • Familiarity with government grant contracts and grant reporting structures.
  • Innovative and self-starter approach, including solution-oriented, coaching, and conflict resolution approach. Ability to adapt to changing environment and priorities. 
  • Commitment to the mission of the San Francisco LGBT Community Center.  Experience with and commitment to working in a multicultural environment.
  • Requires flexibility in working some evening and/or weekend hours.

COMPENSATION/BENEFITS

This position pays $24.50/hour ($50,960/annually) and includes paid medical insurance, paid vacation time, personal days, health days, and holidays.

WORKING CONDITIONS

  • This position is primarily office-based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 40% time.
  • Essential physical requirements
    • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
    • Must be able to remain in a stationary position for periods of several hours daily.
    • Must be able to lift to 20 pounds on an occasional basis.
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.

Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.

  • Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window.
  • Local travel may be required for meetings or off-site events. Out-of-town travel is infrequent and negotiable. No car is required.

 

EQUAL OPPORTUNITY

The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.

APPLICATIONS (reviewed on a rolling basis)

  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications

NO PHONE CALLS PLEASE 

THE SF LGBT CENTER www.sfcenter.org

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

     • Fostering greater opportunities for people to thrive. 

     • Organizing for our future. 

     • Celebrating our history and culture. 

     • Building resources to create a legacy for future generations.