Facilities Ambassador - SF LGBT Center

San Francisco, California, United States | SF LGBT Center | Full-time


The Facilities Ambassador is part of a team of six supporting the day-to-day functioning of a safe and welcoming space for the community, working with Center staff, tenants, non-profit organizations, LGBTQ+ individuals, and vulnerable members of the community. The Center owns and operates a 35,000 square foot facility that provides direct services and space for special events, meetings, and other types of gatherings.


  • Courteously welcome clients and visitors to the Center, creating a hospitable environment and providing services to clients with the utmost dignity and respect.
  • Follow & implement all Center policies, procedures, and Community Agreements.
  • Use non-violent crisis intervention, conflict resolution and/or de-escalation techniques to prevent, intervene and/or defuse volatile situations.
  • Monitor building entrances, lobbies, and outside surroundings to ensure building safety, including immediate assessment of hazards, and notification of appropriate management staff if/when identified.
  • Perform daily building opening and/or closing duties, depending on shift.
  • Under limited supervision, provide janitorial/cleaning services for the building, including administrative offices, public/common areas, restrooms, external entrances/sidewalks, and other areas of the building.
  • Assist in the day-to-day functioning of the building, including maintenance, repairs, acting as a liaison with vendors, and other duties as assigned by the Facilities Manager.
  • Support Room Rental Coordinator by providing room set-ups/breakdowns and responding to event holder on-site requests. Serve as a liaison to event holders as needed.
  • Monitor, identify, and report building maintenance needs and/or safety hazards.
  • In the absence of Facilities Manager or other management personnel, act as Center liaison to emergency responders (police, paramedics, fire department, etc.).
  • In urgent crisis situations, contact emergency responders, in accordance with the Center’s 911 policy.
  • Other duties as assigned.


  • Commitment to the mission and vision of the SF LGBT Center.
  • Knowledge/familiarity with LGBTQ+ community and/or ability to work with a broad range of community members representing the full diversity of the LGBTQ+ and allied communities.
  • Strong commitment to racial, social, and economic justice.
  • Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.
  • Strong customer service/communication skills essential.
  • Ability to maintain supportive working relationships with a wide variety of community-based organizations.
  • Familiarity with basic maintenance/repair.
  • Ability to work independently and/or with limited supervision.
  • Ability to follow written instructions and diagrams.
  • Basic computer skills (email, calendar, Word, Zoom, etc.).
  • Initiative, dependability, and flexibility.
  • Able to work indoors/outdoors and perform tasks on a ladder of 10ft. and higher.


  • Prior experience using crisis intervention, conflict resolution, and/or de-escalation methods.
  • CPR, First Aid, and/or OSHA Certification.
  • Basic familiarity with audiovisual and theatrical setup.
  • Bilingual language skills (bilingual pay differential available if qualified).


  • $24.49 hour ($47,755.50/annually). 
  • Paid medical insurance.
  • Paid time off (vacation, health, & holidays) .


  • Tuesday-Saturday; evening/weekend hours required


  • This position is based 100% at the Center’s 1800 Market Street location.
  • Essential physical requirements
    • Must be able to work indoors/outdoors and perform tasks on a ladder of 10ft. and higher.
    • Must be able to operate machinery (use hands/fingers/arms to handle, feel or reach).
    • Must be able to remain in a stationary position for periods of several hours daily (stand or sit).
    • Must be able to move supplies and lift objects up to 100 pounds with assistance-.
    • Must be able to move around building (walk, climb, kneel).
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.
    • Must be able to communicate with patrons.
  • Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.
  • Hours are primarily Tuesday – Saturday, however position with start as Monday to Friday. Work schedules are within a standard 7:00 am – 10:00 pm window. Evening and weekend work is required. 
  • Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required.


The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations.

 The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.


The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute. 

 Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records. 



  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications 


SF LGBT Community Center 

1800 Market Street, San Francisco, CA 94102