Director of Housing Services

San Francisco, California, United States | SF LGBT Center | Full-time | Partially remote


GENERAL SUMMARY: The SF LGBT Center’s Economic Development Team seeks an experienced Director of Housing Services. The candidate should approach the work with a racial equity lens and have experience supporting and managing staff with diverse communities with a wide range of needs and experiences. The candidate should exemplify our team leadership values that include:

  • Demonstrated commitment to racial equity and inclusion
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, Black, Indigenous and/or other people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.)
  • Accountability and transparency
  • Compassion and humility

Role Overview: The Director of Housing Services oversees the implementation of financial services under the general direction of the Director of Programs.  Programs include financial capacity building services (workshops, 1:1 financial coaching, credit building tools); access to housing (assistance with affordable rental housing and Below Market Rate (BMR) homeownership certification); and support for small businesses (workshops, 1:1 case management, training and technical assistance).  This position has overall responsibility for the financial services program, including team management, program development, financial management, outreach, external stakeholder relationships, processes and systems for the department, and management of funding contracts and subcontractors.

The Director of Financial Services supervises four paid employees (two housing counselors, a financial coach, and a financial services associate) and may supervise consultants, interns and/or volunteers. 

Program Management:  Under the general direction of the Director of Programs, design and implement initiatives specifically tailored for trans/GNC/LGBTQ community members that build the financial security of low- and moderate-income participants. These initiatives may include programming which bundle workforce development, economic security, and/or small business services.

  • Develop, track, and assess annual program plans for all financial services programs
  • Ensure alignment of programming with grant deliverables and program priorities
  • Ensure data collection and program evaluation that measure program impact and supports reporting requirements for grants, contracts, and federal oversight from HUD. Evaluate program success against established benchmarks and work with the team to improve programs.
  • Lead outreach strategies with financial services team and marketing team including planning and coordinating outreach events; drafting of outreach materials
  • Maintain relationships with collaborative partners, professional networks, and other community groups supporting collaborative programs and activities, referrals, and initiatives (including Homeownership SF and other partner organizations).  Represent the organization in financial services and economic development meetings and events. 
  • Serve as the lead in maintaining overall communication with funders and grantors in this work, including the Mayor’s Office of Housing, Department of Disability and Aging Services, HomeownershipSF, and corporate funders.  
  • Ensure program compliance with all grants, program certifications, and National Industry Standards, specifically HUD certification, and city contracts.
  • Research emerging trends and strategies in the financial capacity building sector and participate in long-range program planning. 
  • Ensure strong Financial Services Program administration, including reporting, filing, supporting annual program audit preparations and developing monthly and annual program reports. 
  • Maintain individual credentialing compliant with the National Industry Standards, provide direct services as necessary and appropriate including: facilitation of financial services workshops, 1:1 intake and assessment, and 1:1 financial coaching. 

Team Leadership:  Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision that supports staff in achieving individual and team goals.  Provide supervision in alignment with SF LGBT Center standards for supervision (see Expectations of Supervisors document). Directly supervise Housing Counselors (2), Financial Coach, Financial Services Associate; oversee the work of contracted small business consultant(s) as well as interns or volunteers that join the team as the program grows.

  • Provide direct supervision that ensures each staff member has ongoing support for direct service work, including tools to work with vulnerable clients and community engagement
  • Create an individual work plan for each staff supervised that supports sustainable capacity for program deliverables and includes professional development strategies. Ensure compliance with all national, state and/or local credentials required for program staff. 
  • Provide internal trainings and arrange external trainings to support the professional development and build the capacity of team members in financial services
  • Incorporate team leadership values in team functions and management. 

Fiscal Management & Fundraising:  Overall responsibility for developing annual program budgets and grant/contract budgets; responsibility for maintaining relationships with government, corporate and foundation funders; grant writing (with the support of contract grant writers) and grant administration for the program.  

  • Develop annual program budget that aligns program needs with funding sources including funding restrictions and/or limitations. 
  • Serve as the lead for government contracts, including negotiation of contract deliverables and contract budgets, tracking and reporting of program performance metrics and compliance with grant requirements
  • Serve as the liaison for corporate and foundation funders, including negotiation of contract deliverables and budgets, grant writing and reporting. 
  • Track and monitor program budgets and grant budgets, revise budgets as necessary to meet program deliverables. 

Other Duties: 

  • Coordinate financial services program activities with other organizational departments, including employment services, youth and community programs, facilities, resource development, grant writing, communications, data management, volunteer program, and other teams. 
  • Participate in long-term program planning for financial services which informs the long-term strategic goals of the SF LGBT Center. 
  • Participate in the Center’s Director’s Meetings to provide input and support for agency goals and strategies to meet those goals. 
  • Other duties as assigned. 


  • Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities.
  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, and economic justice. A champion for pathways for people not served by mainstream systems. 
  • Experience supervising staff with a wide range of work style sand a racial equity lens. 
  • Minimum three years' experience working in financial education, first time homebuyer programs, access to rentals, asset building, small business services or other experience building the financial security of low- to moderate-income individuals. 
  • Must obtain NeighborWorks Certification within 6 months of hire. 
  • Knowledgeable on consumer protection laws, asset building, community economic development, financial empowerment principles. Familiarity with the concepts of behavioral economics highly desired. 
  • Demonstrated ability to work with a broad cross-section of the LGBT community.  Strong competence in transgender issues and culture is highly desired. 
  • Strong communication and interpersonal skills and ability to maintain confidentiality.
  • Ability to work both independently and within a team-oriented organizational structure.
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.
  • Ability to work in a culturally diverse and fast-paced environment.
  • Fluency in English is required, Bilingual skills highly desired and stipend for bilingual staff may be available.
  • Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).  Experience with project management tools.
  • Availability on some weeknights and weekends, as some of our programs fall on evenings and some Saturdays.


  • $90,000 annual salary (bilingual stipend available)

  • Full medical insurance.

  • Generous paid leave.

  • Health days, and Holidays


  • This position is primarily office based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 40% time. 
  • Essential physical requirements: 
    • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to 8 hours a day. 
    • Must be able to remain in a stationary position for periods of several hours daily. 
    • Must be able to lift 20 pounds on an occasional basis. 
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise. 
  • Hours are primarily Monday - Friday with regular need for evening or week-end hours which can be scheduled.  Work schedules are negotiable within a standard 8:00 am – 7:00 pm window. 
  • Local travel may be required to meetings or offsite events.  Out of town travel is infrequent and negotiable.  No car required. 

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATIONS (reviewed on a rolling basis) 

  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications