Housing Counselor

San Francisco, California, United States | SF LGBT Center | Full-time


The mission of the SF LGBT Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Housing Counselor is responsible for leading, coordinating, and supporting the implementation of housing and financial services programs. The primary programs are our First Time Homebuyer program and Rental Program. Overall responsibilities include program planning and evaluation, provision of one-on-one financial counseling including counseling for first-time homebuyers and renters, provision of financial services workshops, data collection and reporting, and collaboration with partners and consultants.

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required. 

RESPONSIBILITIES: Under the direction of the Director of Financial Services, this position:

  • Provides services in all aspects of the Center's housing and financial services programs, including outreach, delivery of program activities, evaluation, and program administration.  
  • Provides individual services to program participants, including intakes and assessment, client services eligibility, identifies immediate needs in order to provide financial services to LGBTQ participants, and links them to the appropriate services.  
  • Conducts one-on-one counseling with participants, including working with each participant to assess their financial situation, goals, and needs. Assists participants in developing a budget and setting financial goals; produce written action plans that support their goals.
  • Motivate participants to implement the established plan and provide ongoing one-on-one support as needed to assist participants in meeting established goals and priorities; provide service and problem-solving assistance for participant inquiries and case management.
  • Provide information and/or referral to participants on financial literacy issues, including, but not limited to bankruptcy, collection action, court judgment, credit education, credit reports, housing issues, consumer protection laws, etc.
  • Explain credit report ratings and protections laws to participants and provide answers to participants' questions.
  • Assist in helping the department maintain our HUD certification. This includes thorough recordkeeping and client follow-up, as well as assisting with quarterly reporting requirements.
  • Helps design and implement initiatives that build the financial security of participants, including projects which integrate our other programs including Financial Capabilities and Small Business (examples include: Smart Money Coaching and Lending Circles).
  • Contributes to the development and implementation of outreach and marketing strategies to increase overall awareness of our services and to recruit participants for specific workshops and programs
  • Manages relationships with key funders including but not limited to HomeownershipSF, the Mayor’s Office of Housing, and corporate funders.
  • Coordinates and facilitates monthly program workshops, including first-time homebuyer workshops, rental workshops, and financial literacy workshops.
  • Builds partnerships with other Center staff and collaborative agencies. 
  • Represents the agency in various housing and financial services meetings and events. 
  • Supports all administrative functions of the Financial Services Program, including monthly, quarterly, and annual reports with program statistics and written narratives.  
  • Actively participate as a member of the Financial Services team. Support additional Financial Services program activities and general Center functions as appropriate.


  • Cultural humility and demonstrated commitment to the transgender community and familiarity with the diversity of transgender, lesbian, gay, and bisexual identities and experiences are required. 
  • A minimum of two years of experience in financial services, access to housing, asset building, first-time homebuyers programs, or other experience building the financial security of low to moderate-income individuals.
  • Bilingual skills are highly desired and will be utilized in group presentations and individual counseling sessions.
  • Detail-oriented, hardworking, and able to complete paperwork accurately and in a timely manner.  
  • Excellent presentation skills, including networking and public speaking or group facilitation. 
  • Strong communication skills, ability to maintain confidentiality. 
  • Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies desired.  
  • Computer proficient in MS Office or similar programs, understanding of the concept of a relational database, competent in using the Internet, and excellent research abilities.  
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environment and priorities.  
  • Must be able to work in a culturally diverse and fast-paced environment. 


  • This position is primarily office-based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 20% time.
  • Essential physical requirements:
    • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
    • Must be able to remain in a stationary position for periods of several hours daily.
    • Must be able to lift to 20 pounds on an occasional basis.
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.

Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.

  • Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 9:00 am – 9:00 pm window.
  • Local travel may be required to meetings or off-site events. Out-of-town travel is infrequent and negotiable. No car is required.


Competitive Salary at $28.85 Per Hour (Annual Salary is $60,000).  Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays. Bilingual Counselors may be eligible for a pay differential including paid medical insurance as well as paid time off (vacation, health, & holidays)

Please include a Cover Letter expressing your interest and a resume detailing your experience/qualifications

THE SF LGBT CENTER www.sfcenter.org


The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute. 

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.