Director of Employment Services - SF LGBT Center

San Francisco, California, United States | Full-time | Partially remote


The SF LGBT Center is not just the bright purple building that catches your eye at 1800 Market Street, it is a focal point for the LGBT community of San Francisco, where individuals who need resources, support, or a safe space to gather can find comfort and celebration. 

GENERAL SUMMARY: The SF LGBT Center’s Economic Development Team seeks an experienced Director of Employment Services. Candidate should approach the work with a racial equity lens and have experience supporting and managing staff working with diverse communities with a wide range of needs and experiences. Candidate should exemplify our team leadership values that include:  

  • Demonstrated commitment to racial equity and inclusion 
  • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
  • Accountability and transparency 
  • Compassion and humility  

Role Overview: The Director of Employment Services oversees the implementation of employment services under the general direction of the Director of Programs.  Programs include the LGBTQ Employment Program, the Trans Employment Program (TEP), and a specialized access program serving the Tenderloin and SOMA communities.  This position has overall responsibility for the employment services program, including team management, program development, budget management, outreach, external stakeholder relationships, processes and systems for the department, and management of funding contracts and subcontractors.  

This position supervises five paid employees (four staff who work directly with clients and a program associate) and may supervise interns and/or volunteers.  


Program Management:  Under the general direction of the Director of Programs, design and implement initiatives specifically tailored for Trans/GNC/LGBTQ community members that remove barriers to employment and support skill gains for job seekers. These initiatives may include programming which bundle workforce development, economic security, and/or small business services.  

  • Develop, track and assess annual program plans for all employment services programs  
  • Ensure alignment of programming with program priorities and grant deliverables  
  • Ensure data collection and program evaluation that measure program impact. Evaluate program success against established benchmarks and work with the team to improve programs. 
  • Lead collaboration for program outreach strategies with employment services team and marketing team including planning and coordinating outreach events; drafting of outreach materials  
  • Maintain relationships with collaborative partners, professional networks, and other community groups supporting collaborative programs and activities, referrals, and initiatives. Represent the agency in workforce and economic development meetings and events 
  • Serve as the lead in maintaining overall communication with funders and grantors in this work, including Office of Economic and Workforce Development, Human Services Agency, and other institutional (corporate or foundation) funders 
  • Ensure program compliance with all grants, program certifications, and standards including city contracts.  
  • Research emerging trends and strategies in in the workforce and vocational services sector, and participate in long-range program planning 
  • Ensure strong Employment Services Program administration, including reporting, filing, supporting all audit preparation and developing monthly and annual program reports. Oversee client files and ensure client confidentiality for program participants.   

Team Management:  Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision that supports staff in achieving individual and team goals.  Provide supervision in alignment with SF LGBT Center standards for supervision (see Expectations of Supervisors document). Directly supervise all employment services staff as well additional Employment Services, interns or volunteers. 

  • Provide direct supervision that ensures each staff member has ongoing support for direct service work, including tools to work with vulnerable clients and community engagement 
  • Create an individual work plan for each staff supervised that supports sustainable capacity for program deliverables and includes professional development strategies  
  • Provide internal trainings and arrange external trainings to support the professional development and build the capacity of team members in employment services 
  • Incorporate team leadership values in team functions and management

 Fiscal Management & Fundraising:  Overall responsibility for developing annual program budgets and grant/contract budgets, responsibility for maintaining relationships with government, corporate and foundation funders; grant writing (with the support of contract grant writers) and grant administration for the program.  

  • Develop annual program budget that aligns program needs with funding sources including restrictions and/or funding limitations
  • Serve as the lead for government contracts, including negotiation of contract deliverables and contract budgets, tracking and reporting of program performance metrics and compliance with grant requirements
  • Serve as the liaison for corporate and foundation funders, including negotiation of contract deliverables and budgets, grant writing, and reporting
  • Track and monitor program and grant budgets, revise budgets as necessary to meet program deliverables

Other Duties:  

  • Coordinate employment services program activities with other agency departments, including financial services, youth and community programs, facilities, resource development, grant writing, communications, data management, volunteer program, and other program teams 
  • Participate in long-term program planning for employment services which informs the long-term strategic goals of the SF LGBT Center 
  • Other duties as assigned 


  • Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities 
  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. A champion for building pathways for people not served by mainstream systems 
  • Experience in supervising staff with a wide range of work styles and a racial equity lens. 
  • Minimum two years of experience working in workforce development and/or trauma-informed case management work 
  • Demonstrated ability to work with a broad cross-section of the LGBT community.  Strong competence in transgender issues and culture is required. 
  • Strong communication and interpersonal skills, ability to maintain confidentiality 
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.  
  • Ability to work in a culturally diverse and fast-paced environment. 
  • Fluency in English is required. Bilingual skills highly desired. 
  • Extremely organized, efficient and detailed oriented.   
  • Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).  Salesforce proficiency highly desired. Experience with project management tools.  
  • Availability on some weeknights and occasional weekends.


  • This position is primarily office based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 40% time.  
  • Essential physical requirements:  
    • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to 8 hours a day.  
    • Must be able to remain in a stationary position for periods of several hours daily.  
    • Must be able to lift 20 pounds on an occasional basis.  
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise. 
  • Hours are primarily Monday - Friday with regular need for evening or week-end hours which can be scheduled.  Work schedules are negotiable within a standard 8:00 am – 7:00 pm window. 
  • Local travel may be required to meetings or offsite events.  Out of town travel is infrequent and negotiable.  No car required.  


This position pays $90,000 annually and includes paid medical insurance, paid vacation time, personal days, health days, and holidays.


The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

     • Fostering greater opportunities for people to thrive. 

     • Organizing for our future. 

     • Celebrating our history and culture. 

     • Building resources to create a legacy for future generations. 

APPLICATIONS (reviewed on a rolling basis):

  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications


The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute. 

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.