JOB TITLE: Employment Services Specialist 

REPORTS TO: Director of Employment Services 

STATUS: Full-Time/ Non-Exempt 

COMPENSATION: $27.45 Per Hour, including paid medical insurance as well as paid time off (vacation, health, & holidays)  

SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required  

GENERAL SUMMARY:  Under the direction of the Director of Employment Services, the Employment Services Specialist works both 1:1 with clients and in group settings to provide job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment. The Center’s Employment Services programs offer vocational case management, placement, and referrals services, as well as retention support to participants and community partners.   

The candidate should exemplify our team values which include:   

• Demonstrated commitment to racial equity and inclusion  

• Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.)  

• Accountability and transparency  

• Compassion and humility   

ESSENTIAL RESPONSIBILITIES 

• Provide 1:1 services for community members seeking employment with a focus on removing barriers to employment, life skills, job readiness, vocational counseling, job search, retention and/or referral to additional resources.   

• Conduct assessment and intakes for individuals seeking employment services to determine program eligibility, client needs, and referrals where appropriate.   

• Create Individual Employment Plan (IEP) for enrolled clients and support clients in implementing the employment plan.  Support clients in assessing educational and professional qualifications and/or transferable skills, identifying appropriate short and long-term employment objectives, map out strategies for reaching employment objectives, provide corresponding job development, and support the client throughout the job search, interviewing and retention. Services may include vocational counseling, including case management, coaching on job search and career development, and resume development and interviewing skills.  

• Maintain knowledge of local resources available.  Assess and refer clients to internal and external resources including group activities and workshops, life skill classes, and resource referrals as necessary, including mental health, medical, legal, crisis intervention, housing, transportation, and training.  

• Support group activities for job seekers.  Coordinate and facilitate job search workshops and life skills classes tailored specifically for Trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing, completing employment applications, interviewing techniques, networking, effective workplace communication, and pre-job fair tips. 

• Coordinate and conduct individual/group instruction through demonstration, lecture, guest speakers, cooperative learning activities, and other modalities of teaching, which address learning style differences and potential learning disabilities. 

• Support career fairs and other Employment Services events, including employer engagement events, drop-in groups, workshops and other group programs. 

Administrative functions:   

• Maintain client files for each 1:1 client:  development written IEP, ensure enrollment forms are full completed and accurate, document client contacts and/or attempted contacts, collect documentation of employment and retention, and evaluation/feedback forms.  Ensure confidentiality for program participations and client files. 

• Support documentation of all group activities, including collecting sign in sheets, feedback forms, curricula, contact information for speakers and presenters, and updates within Salesforce.  

• Support other administrative functions of the Employment Services Program, as necessary and required, which may include data entry in Salesforce, Workforce Central, and Sharepoint, etc., shared minute taking or meeting facilitation, and/or support with statistical and written narratives.   

Other Activities:  

• Support strong partnerships with other Center teams/staff and collaborative agencies.  

• Actively participate as a member of the Employment Services team. Support Employment Services program activities, and general Center functions as appropriate. 

ESSENTIAL QUALIFICATIONS 

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, and bisexual identities/experiences required. 

• A minimum of one year of experience in workforce development, employment services, community development, case management, or volunteer management with adults from various professional backgrounds.  

• Fluency in English required, bilingual skills highly desired.   

• Detail-oriented, hardworking, and able to complete paperwork accurately & in a timely manner.  

• Strong presentation skills, including networking and public speaking or group facilitation. 

• Understanding of local resources, local and state employment laws, and employment resources for the transgender communities.  

• Strong communication and conflict resolution skills, ability to maintain confidentiality. 

• Strong interpersonal relationship skills. Ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies.  

• Strong verbal and written communications skills. 

• Computer proficiency in MS Office or similar programs, understanding of concept of relational database, competent using Internet and excellent research abilities.  

• Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environment and priorities.  

• Commitment to the mission of the San Francisco LGBT Community Center.   

• Strong commitment to racial, social and economic justice, as evidenced by past/present work 

• Must be able to work in a culturally diverse and fast paced environment. 

• Requires flexibility in working some evenings and/or weekend hours. 

WORKING CONDITIONS: 

• This position is primarily office based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 40% time. 

• Essential physical requirements 

• Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily. 

• Must be able to remain in a stationary position for periods of several hours daily. 

• Must be able to lift to 20 pounds on an occasional basis. 

• Must be able to work in a shared office space with 4 or more employees in the same office with moderate levels of noise. 

• Employees in this position much be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job. 

• Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window. 

• Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required. 

THE SF LGBT CENTER  

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

     • Fostering greater opportunities for people to thrive. 

     • Organizing for our future. 

     • Celebrating our history and culture. 

     • Building resources to create a legacy for future generations 

EQUAL OPPORTUNITY 

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute. 

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records. 

APPLICATIONS (reviewed on a rolling basis) 

• To Apply, please visit https://www.sfcenter.org/employment-opportunities/ 

• Please include a Cover Letter expressing your interest & Resume detailing your experience/qualifications 

SF LGBT Community Center 

1800 Market Street, San Francisco CA 94102