LGBT TAY Housing Manager

San Francisco, California, United States | SF LGBT Center | Full-time | Partially remote


The Youth Services Program at the SF LGBT Center includes structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, and on-site individual &  group mental health services (therapy/counseling/crisis management),. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building; culturally-responsive, trauma-informed care; and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

The TAY Service Housing Manager is responsible for supervision, planning and implementation of youth coordinated entry SF LGBT Center access point and Housing services. Overall responsibilities include: program evaluation, training, supervision, management and evaluation of program staff, supporting management of inventory donations, and managing collaborative relationships with outside service providers and partners; providing limited direct services in the role of Manager on Duty. This position supervises 2 employees.


Team Management:  Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision.

  • Manage, train and provide on-going support, supervision, and evaluation of TAY Services Housing Case Managers;
  • Support staff members with development of annual individual workplans and ensure staff are on track with identified goals and outcomes;
  • Ensure strong staff mentorship and cultivate a culture of learning, providing internal trainings to staff and linking staff to external trainings and professional development opportunities;
  • Provide direct supervision that ensures each staff member has ongoing support for direct service provision (including work with vulnerable clients) and community engagement;
  • Incorporate team leadership values in team functions and management.
  • Strong interpersonal skills, excellent verbal and written communication, conflict resolution, deescalation and ability to maintain confidentiality.

Program Development & Implementation:  Overall responsibility for program development, implementation and evaluation for the Center’s youth access point and navigation services, for LGBTQ transitional age youth (16-24).

  • Serve as primary administrator for youth coordinated entry system, including housing assessments, problem solving conversations & funds, resource referral & service navigation, short term housing-related case management, food pantry, and clothes closet;
  • Lead program team in developing, tracking, and assessing annual program plans for all navigation services, ensuring goals and outcomes are on track for completion;
  • Develop, oversee and implement outreach strategies to increase access of navigation services, primarily focused on Transgender, Nonbinary, and Gender Nonconforming youth experiencing homelessness, in coordination with the Director of Marketing and Communications;
  • Represent the Center with the Department of Homelessness and Supportive Housing collaborative efforts aimed at supporting transitional age youth;
  • Provide limited direct services to support program activities, including back-up coverage for program staff and support the resolution of conflicts and emergencies as they arise;
  • Ensure housing and resource navigation services are youth centered and culturally appropriate;
  • Ensure documentation, service and activity program requirements are met and in alignment with grant deliverables;
  • Ensure data collection on all platforms and program evaluation that measure program impact and supports reporting requirements for grants and contracts;
  • Maintain relationships with funders, collaborative partners, professional networks, and other community groups supporting collaborative programs and activities, referrals, and initiatives;
  • Attends internal Development/Communications department meeting to ensure timely and accurate program information is reaching clients and stakeholders.

 Fiscal Management & Fundraising: 

Overall responsibility for developing annual program budget and grant/contract budgets.

  • Maintain relationships with funders, including tracking and reporting of program performance metrics, and compliance with reporting;
  • Track and monitor program and grant budgets, revise budgets as necessary to meet program deliverables.

Other Related Duties:

  • Coordinate youth program activities with other agency departments including resource development, grant writing, communications, data management, volunteer program, and other program teams;
  • Participate in long-term program planning for the Youth Services Department which informs the long-term strategic goals of the SF LGBT Center;
  • Manage relationships with program stakeholders, including program participants, collaborative partners and other service providers;
  • Other related duties as assigned.


  • Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities;
  • Prior management/supervision experience required. Preferred minimum of 2 – 3 years;
  • Prior experience with case management and/or mental health services required;
  • Commitment to the mission of the SF LGBT Center;
  • Strong commitment to racial, social and economic justice, as evidenced by past work;
  • Required experience in youth development, trauma informed services, program design, staff supervision, and/or program evaluation;
  • Demonstrated ability to successfully develop/implement programming for TGNC communities;
  • Strong interpersonal skills: excellent verbal and written communication, conflict resolution, de-escalation, and ability to maintain confidentiality;
  • Ability to work both independently, collaboratively, and within a team-oriented organizational structure;
  • Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.
  • Innovative and solution-oriented approaches to complex issues;
  • Demonstrated ability to manage teams/ supervise staff with a wide range of work styles and a racial equity lens;
  • Familiar with Bay Area community resources, specifically for LGB, TGNC, and/or TAY homeless youth;
  • Ability to work in a culturally diverse and fast-paced environment;
  • Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook). Experience with project management tools;
  • Fluency in English is required. Bilingual or ASL skills highly desired;
  • Must successfully complete criminal background screening and TB test.

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.


  • $76,000/year, including paid medical insurance as well as paid time off (vacation, health, & holidays).


  • This position is primarily office based at the Center’s 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 20% time;
  • Essential physical requirements;
    • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily;
    • Must be able to remain in a stationary position for periods of several hours daily;
    • Must be able to lift to 20 pounds on an occasional basis;
    • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.

Employees in this position much be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.

  • Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window.
  • Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required.


The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations


The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.