IT Support Specialist - On Site

Lafayette, California, United States | CBEM | Full-time

Apply

The IT Support Specialist (On Site) will assist the Information Technology needs at CBEM through the development and maintenance of solutions, systems and policies to manage hardware and productivity tools needed; CBEM’s client and customer databases, CBEM’s website and intranet, and CBEM’s security protocols on the IT platform. The following is inclusive of but not exclusive of their responsibilities:

Information Technology Management

  • Oversee the setup and maintenance of CBEM’s IT equipment, including laptops, iPads, and cell phones for all offices.
  • Collaborate to provide front line support to CBEM employees via helpdesk.
  • Serve as the Administrator for CBEM’s productivity platforms (Google Suite, JAMF, ZOOM, TigerConnect, Vitru, Dashlane, Verizon, ISPs, Grasshopper, etc.)
  • Develop and update IT policies and procedures.
  • Train staff to use CBEM’s technology tools and adhere to standards.
  • Skilled in the configuration of productivity platforms (list above) and infrastructure (modems, routers, meshpoints, printers, A/V equipment, etc.)
  • Equipment selection, programming, shipping and orientation for new hires and closing accounts at termination.

Information Privacy and Security

  • Collaborate on the implementation of CBEM’s information security protocols as they pertain to equipment including cell phones, laptops, iPads and other office equipment.
  • The ability to collaborate and monitor the encryption and password protocols on all CBEM technology platforms.
  • Collaborate on periodic IT hardware audits to ensure compliance with CBEM’s security protocols.
  • Advise on CBEM security best practices. Develop, implement and train to the identified solutions. 

Database Management

  • Provide technical expertise on the selection, development and maintenance of company EHR and CRM databases.
  • Assist in training staff in using CBEM’s EHR and CRM.  
  • Collaborate with 3rd party vendors on reporting out data from EHR.

Digital Content Management

  • Maintain and keep updated the content on CBEM intranet and website including developing multimedia (audio/video) content for company stories, company announcement videos, and recruiting videos.
  • Support in maintenance of website hosting platform.

Additional Responsibilities

  • Participates as a member of the Electronic Health Records (EHR) Working Group.
  • All other duties as assigned.

Education

Bachelor’s degree in computer science or management information systems from a four-year college or university preferred. 

Preferred Experience

  • Three or more years of experience with Mac OS, Google Apps, MDM solutions.
  • Three or more years of experience with setup, maintenance and support for hardware, smartphones and peripherals, preferably in the Apple environment.
  • Three or more years of experience with database management, EHR, and CRM systems.
  • One or more years of experience with cloud storage.
  • Experience with digital content management.
  • Experience with IT security setups and encryption applications.
  • Experience with internet network management and infrastructure.

Job Requirements - Successful Completion of Background Check Valid California Driver’s License/Registration (travel to various CA Locations required) Successful completion of the Live Scan from CBEM’s contracting agency

Competencies Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Ability to think critically and offer alternative solutions; Works well in group problem solving situations.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develop realistic action plans; Completes tasks correctly and on time.

Communication – Writes and speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Language Skills - Ability to write in a clear and concise manner. Ability to write in English and produce written material with appropriate spelling and grammar. Ability to effectively present information and respond to questions. Ability to listen and assimilate information. Ability to engage in active listening.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit, and stand. The employee is also required to use their hands and reach with their arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. 

CBEM offers our full-time employees the following:

  • Supportive learning environment with growth opportunities.
  • Competitive Compensation - Based on experience.
  • Medical, Dental and Vision Benefits.
  • Company computer and cell phone.
  • 14 days paid vacation per year.
  • 7 paid sick days. First year will be prorated based on the date of hire.
  • 12 paid holidays.
  • Health & Wellness stipend.
  • 401 k plan with company match.
  • Professional Development program.

 

To learn more about our company, our mission and values, please visit us at www.cbemllc.com.

We are an Equal Opportunity Employer.