LGBT Youth Drop-In Coordinator

San Francisco, California, United States | SF LGBT Center | Full-time


The Youth Services at the SF LGBT Center include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health services (therapy/counseling/crisis management), and a Host Homes housing program that includes case management services. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building, culturally responsive, trauma-informed, client-centered care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

Role Overview: Under the direction of the Associate Director of Youth Programs, the Youth Drop-in Coordinator implements innovative group and drop-in programming with a focus on health and wellness, arts and culture, economic empowerment, leadership development and community building.

This is a Non-Exempt/Full Time position.  Monday - Friday, evenings will be required.



  • Responsible for coordination and implementation of current state and local guidance for COVID-19 essential services, included, but not limited to: client intake and initial assessment, referral, and essential item distribution.
  • Responsible for the coordination and implementation of all group activities for youth participants including one or more of the following: drop- in activities, workshops, meal nights, special events, and other youth program activities which includes creation of curricula and workshop materials, coordination of logistics and maintenance of space and coordination of services provided by collaborative partners.
  • Lead youth leadership council facilitation, recruitment and retention of participants. This may include delegation of tasks to other team members.
  • Ensure that community agreements and policies related to the youth space and provision of youth services are followed. Identify youth program participants who have referral, crisis intervention and/or case management needs or behavioral issues and refer them to internal or external resources for support.
  • Coordinate efforts within and across teams in instances of crisis or escalation which include suicidal and homicidal ideation, self-harm violence or threats of violence and other situations that risk participant safety.
  • Ensure that Drop-In programs support youth through harm reduction, trauma informed care, and positive youth development lenses which include: mediation of conflicts using restorative and transformative justice, de-escalation of situations related to conflict and mental health, crisis intervention, and use of motivational interviewing skills.
  • Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and basic understanding of referral/resource networks for transitional age youth.
  • Lead outreach activities to ensure program promotion and participation.
  • Ensure data is collected and entered into database system; program materials and supplies are adequate for program needs; and youth space is maintained, including updating navigation supply list.
  • Actively participate as a member of the program team, including provision of back up for other program staff as needed.
  • Other duties as assigned.



  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. Experience and commitment to working in a multicultural environment.
  • Demonstrated ability to engage with LGBTQ transitional age youth experiencing homelessness through one-on-one and group level interventions.
  • Strong cultural competency regarding sexual orientation, gender identity, race, ability, & other social identities, with existing ability to communicate and collaborate with people across lines of difference.
  • Ability to utilize harm reduction and trauma informed care frameworks in service provision especially as related to experiences of homelessness, violence, substance use, mental health, sexual health, sex work, and involvement in the criminal justice system.
  • Ability to create and facilitate educational curriculum-based programs and workshops aimed at TAY through anti-oppressive and positive youth development lenses.
  • Strong interpersonal, communication, conflict resolution and de-escalation skills. Experiencing coordinating teams during crisis or client escalation preferred.
  • Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
  • Ability to work independently, collaboratively with supervisor, and as part of a team in a fast-paced environment.
  • Computer literacy, including Internet proficiency, Microsoft Office, and networked systems.
  • Fluency in English is required. Bilingual or ASL skills highly desired.
  • Criminal background and TB Test clearance required.
  • The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.



$32.32/hour ($67,225.60/annually), including paid medical insurance as well as paid time off (vacation, health, & holidays)



The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

    • Fostering greater opportunities for people to thrive.

    • Organizing for our future.

    • Celebrating our history and culture.                                                                                                                        

     • Building resources to create a legacy for future generations



The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status, or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.



  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications


SF LGBT Community Center

1800 Market Street, San Francisco, CA 94102