Bilingual Community Programs Specialist - SF LGBT Center

San Francisco, California, United States | SF LGBT Center | Full-time

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The SF LGBT Center is seeking a detail-oriented team player with excellent problem-solving, communication, and people skills to serve as Bilingual Community Programs Specialist. Community Programs at the SF LGBT Center include the Volunteer Program, Information & Referral, Enhanced Information & Referral (I&R) Services, Arts & Culture, and Community Building. Under the supervision of the Community Programs Manager, the Bilingual (Spanish/English) Community Programs Specialist is responsible for providing Information & Referral (I&R) services, including providing Enhanced I&R services to community members, supporting CyberCenter services, and contributing to the refinement and quality assurance of the I&R resource database.

ESSENTIAL RESPONSIBILITIES

  • Provide direct services to support Community Programs activities, including Information & Referral, Enhanced Information & Referral, providing back-up coverage for other program staff and volunteers, and supporting the resolution of conflicts and emergencies as they arise.
  • Research and stay informed on the network of services available in the Bay Area and coordinate updates and quality assurance of the I&R resource database and online resource listings.
  • Contribute to training of I&R volunteers and support volunteer activities for Center programs and services, including training, appreciation, and, as needed, scheduling of volunteers for specific program activities.
  • Support the functions of – and provide back-up for – the CyberCenter, ensuring smooth visitor experience, providing conflict resolution and de-escalation assistance, as needed.
  • Perform proper documentation, data collection, and client reporting in alignment with grant deliverables; contribute to collection of evaluation metrics that measure program impact and support reporting requirements for grants and contracts.
  • Maintain appropriate relationships with agency partners, professional networks, and other community groups supporting referrals and resource networks, collaborative programming, activities, and initiatives.
  • In conjunction with supervisor, Center staff, and external partner organizations, support implementation of outreach strategies that increase community access of I&R services and Center programs, including representing the Center in outreach efforts, such as community events, resource fairs, tabling, and partnership events.
  • Participate in program planning with the Community Programs department which informs the long-term strategic goals of the SF LGBT Center.
  • Support Community Programs departmental activities such as Volunteer, Community Building, Arts & Culture initiatives.
  • Contribute to collaborative activities with other Center departments including Communications/Marketing and program teams (Youth, Employment Services, and Financial Services).
  • Other related duties as assigned.

 QUALIFICATIONS

  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, gender and economic justice.  Experience and commitment to working in a multicultural environment.
  • Understanding of the needs of vulnerable LGBTQ+ communities, strategies to meet their needs, and ability work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities.
  • Strong cultural competency regarding sexual orientation, gender identity, race and ethnicity, ability, and other social identities, with an existing ability to communicate and collaborate with people across lines of difference.
  • Familiarity with Bay Area community resources and demonstrated ability to provide services or programming for LGBTQ+ communities and people experiencing homelessness, substance use, mental health, and involvement in the legal system.
  • Prior experience with case management and/or resource navigation required.
  • Prefer experience in at least one or more of the following areas: community engagement, volunteer coordination, harm reduction frameworks, trauma informed services.
  • Strong interpersonal skills: excellent verbal and written communication, conflict resolution, de-escalation skills, and ability to maintain confidentiality.
  • Ability to work independently, collaboratively with supervisor, and as part of a team in a fast-paced environment.
  • Excellent computer skills, including internet proficiency and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience with Salesforce preferred.
  • Fluency in English and Spanish required.

COMPENSATION

  • $28.45/hour ($55,477 annually) including paid medical insurance as well as paid time off (vacation, health, & holidays)
  • Full-Time/Non-Exempt

WORKING CONDITIONS

  • This position is primarily office-based at the Center’s 1800 Market Street location. The expectation is that this position will work 100% on-site. 

  • Hours are primarily Monday – Friday with occasional need for evening or weekend work. May include regular Tuesday-Saturday in the future. Work schedules are negotiable within a standard 9:00 am – 8:00 pm window.

  • Local travel may be required to meetings or offsite events. Out-of-town travel is infrequent and negotiable. No car required.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records. 

APPLICATIONS

SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

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