LGBT Transitional Age Youth Service Navigator

San Francisco, California, United States | SF LGBT Center | Full-time


The Youth Services at the SF LGBT Center include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health services (therapy/counseling/crisis management), and a Host Homes housing program that includes case management services. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building, culturally responsive, trauma-informed, client-centered care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

Role Overview: Under the direction of the TAY Services Manager, the TAY Service Navigator serves transitional age youth (TAY) experiencing homelessness with case management, resources, and referral services. This position also provides Youth Access Point services through partnerships with the San Francisco Department of Homelessness & Supportive Housing (HSH) and other stakeholders.

This is a Full Time/Non-Exempt position.


  • Utilize partnerships with the Department of Homelessness and Supportive Housing and other community partners to provide Youth Access Point services to transitional age youth experiencing homelessness; screen and assess participants using standardized tools and protocols in the city’s Online Navigation and Entry (ONE) System to access housing programs within San Francisco, engage participants in problem-solving conversations aimed at diverting participantsfrom the homelessness response system, and support authorized referrals into housing programs based on ONE System assessment and prioritization.
  • Work as part of an interdisciplinary team to assess youth program participants' needs and connect youth with a wide range of necessary resources. Activities may include accompanying youth to appointments, advocacy/trouble shooting with referring agencies, and supporting participants in the navigation of public benefits.
  • Maintain strong relationships with appropriate collaborative partners, including but not limited to the Department of Homelessness and Supportive Housing, other Coordinated-Entry Youth Access Point providers, government agencies, and LGBTQ and/or TAY serving organizations.
  • Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and a basic understanding of referral/resource networks for TAY.
  • Execute outreach activities to ensure program promotion and participation.
  • Ensure data is collected and entered into database system; program materials and supplies are adequate for program needs, and youth drop-in space is maintained, including updating navigation supplies list and maintaining case management notes.
  • Actively participate as a member of the program team, including provision of back up for other program staff as needed.
  • Work on evenings and weekends hours may be required.  
  • Other duties as assigned.



  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, gender and economic justice.  Experience and commitment to working in a multicultural environment.
  • Demonstrated ability to engage with LGBTQ transitional age youth experiencing homelessness through one-on-one and group level interventions.
  • Strong cultural competency regarding sexual orientation, gender identity, race and ethnicity, ability, and other social identities, with an existing ability to communicate and collaborate with people across lines of difference.
  • Ability to utilize harm reduction and trauma informed care frameworks in service provision especially as related to experiences of homelessness, violence, substance use, mental health, sexual health, sex work, and involvement in the criminal justice system.
  • Ability to work with participants toward an expressed goal using motivational interviewing, crisis counseling, case management, conflict resolution, and/or other interpersonal skills.
  • Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
  • Ability to work independently, collaboratively with supervisor, and as part of a team in a fast-paced environment.  
  • Computer literacy, including Internet proficiency, Microsoft Office, and networked systems.
  • Fluency in English is required.  Bilingual or ASL skills highly preferred.
  • 1Criminal background and TB Test clearance required.



  • This position is primarily office-based at the Center’s 1800 Market Street location. The expectation is that this position will work 100% on-site.
  • Essential physical requirements:
  • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
  • Must be able to remain in a stationary position for periods of several hours daily.
  • Must be able to conduct street and outdoor outreach.
  • Must be able to lift to 20 pounds on an occasional basis.
  • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.
  • Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job.
  • Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window.
  • Local travel may be required to meetings or offsite events. Out-of-town travel is infrequent and negotiable. No car required.


$27.45/hour ($53,527/annually), including paid medical insurance as well as paid time off (vacation, health, & holidays)



The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

    • Fostering greater opportunities for people to thrive.

    • Organizing for our future.

    • Celebrating our history and culture.                                                                                                                        

     • Building resources to create a legacy for future generations

The Center is a healthcare/ vulnerable client employer. Verified Covid 19 vaccination is required.



The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status, or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.


APPLICATIONS (Reviewed on a rolling basis)

  • Please include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications


SF LGBT Community Center

1800 Market Street, San Francisco, CA 94102